Voice Mail - Using the Voice Messaging System
Whenever you call to check messages, the system starts a conversation with you that has four activities:
- Check new messages.
- Leave messages.
- Review old messages.
- Change setup options.
The "1 for Yes, 2 for No" conversation
For each activity, you will hear a Yes-and-No question, for example: "Would you like to leave any messages?" If you enter 1 for Yes, the system leads you step by step through the process.
The menu conversation
For each activity, you will hear a menu of options. You enter the number associated with the option to perform a particular task.
Rotary dial telephones
You can use voice messageing from a rotary dial telephone if your system is set up to do so. When you use a rotary dial telephone, some parts of voice messaging work differently. For example, you cannot enter # to end tasks, but the system ends them automatically.
Help is available
If you are unsure how to proceed when the system asks you a question, you can enter 3 to hear a Help menu of options at that point.
- With the "1 for Yes, 2 for No" conversation, you can enter a number before the system finished asking a question. As soon as you know your choice, enter the appropriate number. The system then continues to the next question or action.
- When using the menu conversation, you can enter number sequences that take you directly to particular options or actions. For example, after you enter your Personal ID and security code, you can enter 745 to switch between your standard and alternate personal greeting.