Information Technology Help Desk

The IT Help Desk is the core of the Information Technology Department.  It is the starting point for all requests for computer assistance.  You may contact the Help Desk by dialing TECH (x8324) on-campus or 410-651-8324 off-campus, or by sending an e-mail to helpdesk@umes.edu.

Our Help Desk website is offered to facilitate instant assistance for many of the frequently asked questions and issues often encountered.  Please use the following section to find assistance:

Online Support Request

• Employee Request Form
• Student Request Form

Most Popular Support Documents

Networking

Resident Network

Residential Network Connectivity Tips

Other Networking

• Wireless network
• High-speed vs Dial-up networking
• Dial-Up networking

Computing

Computer Accounts

• Student Accounts
• Employee Accounts

Academics

• Computer labs
• Smart Classrooms
• WebCT

Software and Applications

• E-mail
  • Microsoft Web Outlook
  • Managing junk and adult mail filters
  • Creating a distribution list
  • Mail Disk quota and size limits
  • Accessing Email Archives *New*
• Microsoft Office Support, Tips and Solutions 
• McAfee Anti-Virus download  (requires campus login)
• Supported and recommended software
• How-To's

Hardware

• Student laptops
• Supported and recommended hardware peripherals
• Personal Computer Purchasing

Telecommunications

• Voice mail
• D-Term instruction manual

Cable Television

• Cable TV channel lineup and support

Website Management

• Website management information